About
Highly accomplished Broadcast Scheduling Manager with over 15 years of experience, specializing in linear/non-linear TV operations, metadata compliance, and global client support across EMEA & North America. Consistently achieved 100% on-time broadcast delivery, 20% metadata accuracy gains, and 40% workflow automation efficiency. Leverages expertise in AI-driven automation, Power BI, and SQL to optimize operations, enhance client satisfaction, and lead high-performing bilingual teams.
Work
Straive
|Assistant Manager - Broadcast Scheduling | Client Support (French/English)
Pondicherry, Pondicherry (UT), India
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Summary
Led end-to-end broadcast scheduling and client support operations, ensuring high-quality content delivery and optimizing workflow efficiency for global media clients.
Highlights
Orchestrated comprehensive broadcast scheduling for linear, VOD, and catch-up TV workflows across EMEA and North America, consistently achieving 100% on-time broadcast delivery.
Directed and mentored a 5-member scheduling team, enhancing adherence to client SLAs and significantly improving overall scheduling accuracy.
Optimized metadata accuracy by 20% through strategic implementation of COSMO and KGVT Matching Tool, streamlining curation, ingestion, tagging, and quality control workflows.
Automated critical manual scheduling workflows using Excel Macros, resulting in a 40% reduction in processing time and a substantial decrease in human error.
Developed and deployed Power BI dashboards for real-time monitoring of scheduling efficiency, KPI trends, and content performance, boosting reporting efficiency by 15%.
Straive
|Senior Scheduling Analyst - Broadcast Scheduling | Bilingual Client Support
Pondicherry, Pondicherry (UT), India
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Summary
Provided critical bilingual client support and managed broadcast scheduling, ensuring operational excellence and compliance with stringent service level agreements.
Highlights
Delivered French/English client support with 98% SLA compliance, adeptly resolving complex escalations to maintain seamless broadcast operations.
Collaborated effectively with cross-functional teams (metadata, ingest, compliance) to streamline workflows, reducing broadcast scheduling delays by 20%.
Mentored and guided junior schedulers on best practices for metadata compliance, EPG accuracy, and adherence to French broadcast standards.
Wipro Technologies
|Senior Executive – Procure-to-Pay | Bilingual Vendor Support (French/English)
Chennai, Tamil Nadu, India
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Summary
Managed procure-to-pay workflows and delivered critical bilingual vendor support for Canadian clients, ensuring high accuracy and effective communication.
Highlights
Managed purchase order workflows for Canadian clients using Coupa, consistently achieving 98% accuracy in processing and compliance.
Provided comprehensive bilingual (French/English) vendor support, enhancing communication and resolving inquiries efficiently.
Sitel India Ltd
|Customer Support – Live Chat (French/English)
Chennai, Tamil Nadu, India
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Summary
Delivered high-quality bilingual customer support via live chat, resolving issues and maintaining exceptional client satisfaction.
Highlights
Supported BELL Canada customers in French/English via real-time chat, achieving a high 98% CSAT score for service excellence.
Reduced customer escalations by 20% through diligent SLA adherence and proactive issue resolution, enhancing customer retention.
Education
Annamalai University
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Master of Commerce
Accounting & Finance
Tagore Arts College
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Bachelor of Co-operative Management
Co-operative Management
Awards
Excellence Award
Awarded By
Sitel
Recognized for outstanding customer service, demonstrating exceptional dedication and client satisfaction.
Best CSAT & Best Quality
Awarded By
Sitel
Awarded for achieving the highest client satisfaction scores and maintaining superior quality in service delivery.
Languages
English
French
Spanish
Tamil
Certificates
French B1
Issued By
Alliance Française de Pondichéry
Lean Six Sigma Yellow Belt - Process Improvement
Issued By
Various Institutions
Generative AI Tools – Data Analytics & Workflow Automation
Issued By
Various Institutions
Data Visualization – Power BI, Excel, Python
Issued By
Various Institutions
Financial Modelling - Forecasting & Cost Analysis
Issued By
Various Institutions
Skills
Broadcast Operations & Scheduling
Linear/Non-Linear TV, VOD/OTT Platforms, Catch-up Workflows, Content Ingestion, Content Delivery, Scheduling Optimization.
Metadata & Compliance
EPG Accuracy, Metadata QC, Metadata Mapping, Multilingual Tagging, Media Asset Management (MAM), Broadcast Standards (French/EMEA).
Process Optimization & Automation
Excel Macros, Power BI, SQL, Tableau, Python (basic), Lean Six Sigma, Agile Workflow.
Technical Tools
COSMO, KGVT, FileZilla FTP, Blackstar, Coupa, JIRA, Microsoft 365, Tally.
Leadership & Collaboration
Team Leadership, Mentorship, Cross-Functional Collaboration.
Client Support & Communication
Bilingual French/English Client Support, SLA Compliance, Escalation Handling, Customer Support (98% CSAT), Stakeholder Communication.
AI-driven tools
Copilot, Gemini, ChatGPT, Perplexity, Grok, AI Workflow Automation.